We know how important it is to have electrical power in your home so we want to make sure you are always topped up! If you are an all-inclusive tenant, please have a read of the information below to help reduce your chances of losing power in your home.

It is important that you regularly keep an eye on your electricity meter to ensure you have sufficient credit- particularly during evening and weekends- and if you find you’re running low, you can collect credit from our office during opening hours. But please be mindful of our fair usage terms.

If however, your credit runs out during evenings or weekends, most electric meters have an emergency credit function which will supply a limited amount to last a few hours. If you run out of emergency credit in the evening, you must wait until the following day to collect more credit.

You can collect electricity credit from our office anytime between Monday to Friday 9.30am to 5.30pm and Saturday 10.30am to 2pm.

If you require additional credit on Sunday, there will be a call-out charge of £15 plus the cost of credit. All-inclusive tenants can apply for a refund for the credit but not the call-out charge (fair usage restrictions may apply).

If you would like to discuss this matter or anything else you may be concerned with, please don’t hesitate to contact us.

If you have sufficient credit but you are still without power, please try these troubleshooting steps.

  • Check neighbouring houses and flats and street lighting surrounding your property. You may have a power cut in the area.
  • Check the consumer unit (fuse box) in your property. A consumer unit is a white box with several switches which should all be facing upwards (breakers). If one of the breakers are tripped (facing down) try pushing it up again. If it won’t stay up, it means you have a faulty appliance. Try to remember the last electrical appliance that was being used. Unplug that appliance and then try to push the breaker up. Failing that, unplug all appliances that are plugged into sockets. Don’t forget appliances like ovens, kettles, iPhone charges and lights. Try the breaker again. If it stays on, plug the appliances back in one by one until it trips again. This will identify the faulty appliance. Once identified, discard of it.

If none of the above work for you, please log your issue on the Samara App and an electrician will attend as soon as our offices reopen. Please rest assured your issue will be marked as priority.

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